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Privacy Policy

Returns Policy

If you are not 100% satisfied with your purchase, you can return your order FREE OF CHARGE to us within 15 days from the receipt of the shipment for a full refund with purchase details and document such as your order number, item number and tracking number from your original confirmation e-mail while asking for free return. The returned product(s) must be in the original packaging, and the merchandise should be in the same condition as when received and please note that claim should be genuine. So if for whatever reason you're not happy with your purchase, please send us with documental / information support and reasonable comment, and just contact us through e-mailing at online@docandmark.com. 

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Free Shipping

We provide swift and FREE shipping on all order destinations within India. We carefully inspect and securely package your order prior to shipment to deliver your order accurately, in good condition, and always on time. The minimum order value accepted by us is Rs.2000. If the order made is below the mentioned amount, the order will be not be accepted by us. Each order may be shipped only to a single destination address specified at the time of payment for that order. Our Standard shipping duration for orders is 7 business days from the time an order was placed. We ship on all week days (Monday to Friday), excluding public holidays. Please note all items (including gifts if any) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations For any information or assistance please mail to us at online@docandmark.com

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Connect with us

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We at Mark and Orion Pvt Ltd are committed  to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with .The purpose  of this statement is to set out how we use any personal information that we may obtain from you .

Data Protection Act 1988

We are registered under the Data Protection Act and comply with Act in all our dealings with your personal data.

Use and Collection of Personal Information

In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you use our site you will need to register and you  will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise we  may use information  that you provide:

(a)To register you with our website and to administer it.

(b)For assessment and analysis e.g. marketing ,customer and product analysis, to enable us to review, develop and improve our service.

Cookies

There is a technology called ‘cookies’ which   may be used by us to provide with ,for example customised information from our website .A cookies is an element of data that website can send to your browser which may then store it on your system. If you wish ,you can usually adjust your browser so that  your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details .We do not exchange cookies  with any third party websites  or external data suppliers.

Security

We endeavour to take all reasonable steps to protect your personal information .However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment  of a fee of INR 1000 .Any request should be sent to: The administrator  Mark and Orion Pvt Ltd .

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