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Loyalty Program

Returns Policy

If you are not 100% satisfied with your purchase, you can return your order FREE OF CHARGE to us within 15 days from the receipt of the shipment for a full refund with purchase details and document such as your order number, item number and tracking number from your original confirmation e-mail while asking for free return. The returned product(s) must be in the original packaging, and the merchandise should be in the same condition as when received and please note that claim should be genuine. So if for whatever reason you're not happy with your purchase, please send us with documental / information support and reasonable comment, and just contact us through e-mailing at online@docandmark.com. 


Free Shipping

We provide swift and FREE shipping on all order destinations within India. We carefully inspect and securely package your order prior to shipment to deliver your order accurately, in good condition, and always on time. The minimum order value accepted by us is Rs.2000. If the order made is below the mentioned amount, the order will be not be accepted by us. Each order may be shipped only to a single destination address specified at the time of payment for that order. Our Standard shipping duration for orders is 7 business days from the time an order was placed. We ship on all week days (Monday to Friday), excluding public holidays. Please note all items (including gifts if any) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations For any information or assistance please mail to us at online@docandmark.com


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Welcome to the DOC & MARK® Loyalty Program.

Participation in our Loyalty Program is available to individuals only.

If you wish to become a member of our Loyalty Program, you can complete our membership process in person at any of our stores. You will be bound by these terms and conditions when you sign up to join our Loyalty Program.

All members will be assigned a membership number which will be used by DOC & MARK® for identification purposes. You must quote your membership number each time you purchase goods from us in store.


To be eligible to participate in our Loyalty Program, you must create an account with us containing a valid email address and contact number. Once you are eligible to participate, Loyalty Points will be rewarded to you after each purchase.

To enable us to keep track of your purchases, you must provide us with your membership details. Without providing your membership details, you may not be eligible to qualify for Loyalty Reward Points.

Your membership with DOC & MARK®is not transferable.

DOC & MARK®may at its discretion cancel your membership or refuse you membership to its Loyalty Program at any time without notice to you.

The Loyalty Program point(s):-

  1. Is an “in store” only reward program and can only be redeemed at any of DOC & MARK®stores.
  2. Cannot be exchanged for any other gift voucher
  3. May not be redeemed for cash
  4. May not be used as a deposit or payment for lay-by items
  5. May be used to purchase sale items


DOC & MARK®reserves the right at all times to make any changes to its Loyalty Program Terms and Conditions which include but are not limited to:-

(a)     Changes to rules governing membership of the Loyalty Program

(b)     Changes to rules governing the issue and use of Loyalty Program Reward points


DOC & MARK®reserves the right to terminate the Loyalty Program at any time.


This privacy notice contains important information regarding the collection, use, storage and disclosure of personal information.


The information we collect includes:

Transactional information when you purchase goods from DOC & MARK®.

Information you may provide to us at PoS (Point of Sale) / contact with our customer service center.

It is important that the personal information you provide us, such as your e-mail address, date of birth, etc. are correct.


To administer our loyalty program and to provide you with Reward Points, DOC & MARK®may use and store personal information that you provide us for marketing, sales, and/or promotions to keep you informed of special promotions, events, product launches and any other special offers.

If you do not wish to receive marketing or promotional material, please advise us so that we can delete you from our mailing list.

You permit DOC & MARK® to share your personal information if required by law, with any law enforcement body or agency.

DOC & MARK®will take all reasonable steps to ensure your personal information is protected from unauthorized access, misuse and modification.

If any personal information you provided to us has changed, please let us know so that we can update your personal information.

DOC & MARK®is not responsible to you for any loss or damage due to any false or incorrect personal information provided to us.


You agree that your access to and use of our Loyalty Program is subject to these terms and conditions and is at your own risk.  This content is provided to you on an “as is” basis, this site may contain errors, faults and inaccuracies as well as may not be complete and current.

DOC & MARK® does not accept any liability for any loss or damages incurred or suffered by you or any other person as a result of your use of this site or the Loyalty Program.

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