Free Shipping
On every order of ₹1,000 or more; orders under ₹1,000 have a ₹70 shipping charge. Delivery takes about 7 days.
Client Services
Delivery & Returns
Shipping, returns, refunds & cancellations
At a Glance
Our Policies
How your order reaches you, and what to do if something isn't right.
3-Day Returns
Return or exchange within 3 days of receiving your order. Items must be unused, with all original tags and packaging.
Refunds in 10–12 Days
Once we receive your return: to your original payment account, or for Cash on Delivery orders, to your bank account.
Shipping Policy
We offer free shipping for all purchases of ₹1,000 or more. However, a shipping charge of ₹70 will be applicable to all orders under ₹1,000.
An additional fee of ₹100 is applicable for orders placed using Cash on Delivery.
If the order is cancelled, lost or undelivered to your preferred location, we will refund the complete order amount including any shipping charges.
On returns initiated for the reasons mentioned below, no refund will be given for the shipping charges:
- Size mismatch
- Did not like
- No longer required
- Item delivered late
However, if you self-ship your returns, we will reimburse self-shipment charges based on Doc & Mark's Returns Policy.
It is our endeavour to ship all items in your order together; however, this may not always be possible due to product characteristics or availability.
There may be restrictions on accepting orders for delivery in certain pin codes, as a product cannot be shipped to those destinations. In such scenarios, the order will not be accepted online, and a message will be sent requesting you to provide an alternate pin code.
The approximate shipping time is 7 days from the day of order.
If you have any questions, please call our customer care at +91 97441 61888 or email us at [email protected].
Return Policy
Our commitment to quality extends to every aspect of our business, from the materials we use to the way we treat our customers. We are proud to offer products that are built to last and are confident in their ability to stand up to even the toughest conditions. If you have any issues with the workmanship of your purchase, please don't hesitate to reach out to us for a resolution.
How to return or exchange an item
- Our return and exchange policy allows you to return or exchange products within 3 days of receiving your order.
- To initiate a return, please get in touch with our customer support team by email at [email protected] or phone at 97441 61888. In order to assess the condition of the product, we will need you to send us at least three images of the item. Our team will then guide you through the return process.
- Once a return or exchange request has been successfully initiated and all necessary conditions have been met, our team will arrange for a reverse pick-up of the product.
Without images of the product, we cannot process a return or exchange request.
Not covered by our return policy
- Products that are not returned with all original packaging and accompanying items.
- Items that have been worn out or laundered.
- Products that were obtained through an offer.
- Products may not be eligible for return in some cases, including cases of buyer's remorse such as an incorrect model or colour of product ordered, or an incorrect product ordered.
- Refunds, returns or exchanges are not available for discounted products.
Conditions for a return or exchange
- Items must be unused and in their original condition, with all original tags and packaging.
- Our exchange policy allows for size exchanges only. You can exchange an item for a different size or a similar size.
- Exchanges will only be allowed if our logistics team is able to service your address for the exchange.
- Exchanges are contingent on the availability of the desired product or size.
- If you are returning the main item that you purchased with a free gift or offer, you'll need to return the free product as well.
- It is not possible to request more than one return or exchange for an order.
- If a return or exchange request is rejected after a physical quality check by our team, the customer is not eligible for the return, refund or exchange.
Refund Policy
How to get your refund
- Refunds will be processed within 10–12 days after we receive the returned or exchanged items and have notified you that you are eligible for a refund.
- For purchases below ₹2,000, the refund amount will be processed after deducting the applicable shipping charges.
- All refunds for prepaid orders shall be made to the source account only.
- All refunds for Cash on Delivery orders shall be made to the bank account details provided at the time of placing the refund request.
- For purchases made at docandmark.com, no returns or exchanges shall be made at any Doc & Mark exclusive store.
- We shall not be responsible for any delays in credit to the cardholder's credit card / debit card account, as that is managed by the cardholder's issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective bank, with the docandmark.com refund process reference.
Shipping or COD fees that were incurred when the order was placed are not eligible for a refund.
Cancellation Policy
We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel.
The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
If your order is cancelled after your credit card / debit card or Net Banking has been charged, the amount will be reversed back to your respective credit card / debit card or Net Banking account.
Cancellation by the customer
You can cancel an order until it has been packed in our warehouse. We will not be able to cancel the order if it has been processed (shipped) by us. Docandmark.com has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Docandmark.com and to accept Docandmark.com's decision regarding the cancellation. Any amount paid will be refunded back to the same mode as was chosen by you to make the payment. In case delivery is attempted, we request you to deny acceptance if you do not wish to keep the product.
Need Help?
We're here for you
For a return, an exchange or any question about your order, call us on +91 97441 61888 or email [email protected].